By default, all of our products are covered by a 24-month warranty by operation of law. According to the Civil Code, it covers the seller’s liability to the buyer if the item sold has a physical defect.
In the case of Crosso products, the warranty covers:
✅ non-conformity of the item sold with the description on the product card in our store,
✅ lack of product properties that the seller informed the buyer about on the product card when concluding the purchase,
✅ the buyer receiving an incomplete item or one with a physical defect;
The warranty for defects gives the customer the right to demand free repair, replacement of the item with a new one, reduction or refund of the price.
How to extend protection for Crosso products?
To extend the above statutory protection period, we offer our customers an extended warranty:
– five years from purchase for products made of Cordura
– three years from purchase for products made of coated fabric
– five years for bicycle racks
Those wishing to take advantage of the warranty must complete the form at the bottom of this page to register their newly purchased product. You can register products purchased from January 1, 2024 onwards in the extended warranty program.
What does the extended guarantee cover?
Our extended warranty is valid from the date of purchase and covers any defects resulting from faulty or improper processing of materials during the manufacturing process. If the product is replaced under the terms of the warranty, the date of original purchase will still be considered as the reference date for the warranty period.
What is not included in extended guarantee?
The warranty does not cover material abrasions, holes or tears caused by improper handling of the product, e.g. cutting with a sharp tool or nail, cigarette burn, damage during a fall or road accident. Crosso is not responsible for any claims related to wear due to improper use of the product, failure to follow the assembly instructions, assembly modifications to the product or improper storage of the product.
How to submit a warranty claim?
If you have reason to submit a warranty claim, please go to the Warranty Claims Form page and follow the instructions there.
+48 501 403 192
sklep@crosso.pl