Terms and Conditions

1. The Online Store available at the Internet address Crossobags.eu is operated by the company under the business name Crosso Beata Gil-Sobocińska, entered into the Central Registration and Information on Business for the Republic of Poland maintained by the minister in charge of economy, with the following trading address and service address: ul. Siedzikówny 13, 15-130 Białystok, NIP [Tax Identification Number] 9660511869, REGON [Statistical Number] 050520456, e-mail address: sklep@crosso.pl, phone number: 512371403.

2. These Terms and Conditions are addressed both to consumers and entrepreneurs using the Online Store, unless a given provision hereof provides otherwise.

3. The controller of the personal data processed at the Online Store is the Seller. Personal data is processed for the purposes, for the period, on the grounds and based on the principles indicated in the privacy policy published on the website of the Online Store.

4. Definitions:

WORKING DAY – one day from Monday to Friday excluding public holidays.

REGISTRATION FORM – a form available at the Online Store that allows for the creation of an Account.

ORDER FORM – an Electronic Service, an interactive form available at the Online Store, which enables placing an Order by adding Products to an electronic shopping cart and determining the conditions of the Sales Contract, including the method of delivery and payment.

CUSTOMER – (1) a Consumer as defined by the provisions of the Civil Code or (2) a legal person or (3) an organizational unit without legal personality which is granted legal capacity by virtue of the Act – that has concluded or intends to conclude a Sales Contract with the Seller.

CIVIL CODE – the Polish Civil Code of 23 April 1964 ([Polish Journal of Laws] Dz.U. of 1964 no. 16, item 93, as amended).

ACCOUNT – an Electronic Service, a set of resources in the Service Provider’s ICT system marked with an individual name (login) and password provided by the Service User, which stores data provided by the Service User and information about Orders placed by them at the Online Store.

NEWSLETTER – an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Users who use it to automatically receive cyclical content from the Service Provider of successive editions of a newsletter containing information about Products, novelties and special offers at the Online Store.

PRODUCT – an item available at the Online Store, which is the subject of the Sales Contract between the Customer and the Seller.

PRODUCT PAGE – a web page within the Online Store on which the product is presented along with its specification, price, and terms of delivery.

TERMS AND CONDITIONS – these terms and conditions of the Online Store.

ONLINE STORE – the Service Provider’s online store available at the following Internet address: Crossobags.eu.

SELLER; SERVICE PROVIDER – the company under business name Crosso Beata Gil-Sobocińska.

SALES CONTRACT – a contract for the sale of the Product being concluded or already concluded between the Customer and the Seller via the Online Store.

ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Customer via the Online Store, e.g. Account, Order Form.

SERVICE USER – (1) a natural person with full capacity to perform legal transactions… (2) a legal person; or (3) an organizational unit without legal personality…

CONSUMER RIGHTS ACT – Act of 30 May 2014 on consumer rights.

ORDER – Customer’s declaration of will submitted using the Order Form and aimed directly at concluding a Product Sales Contract with the Seller.

1. The following Electronic Services are available at the Online Store: Account, Order Form and Newsletter.

2. Account – using the Account is possible after completing the following steps by the Service User – (1) filling in the Registration Form, (2) clicking the “Create an account” field. The Service User is required to provide the following details in the Registration Form: their first and last name and company name, address (street, house/apartment number, zip code, city, country), e-mail address, phone number and password.
The Electronic Service – Account is provided free of charge for an indefinite period of time.

3. Order Form – the use of the Order Form starts when the Customer adds the first Product to the electronic shopping cart at the Online Store. The Order is placed once the Customer completes two consecutive steps: (1) fills out the Order Form and (2) clicks the “Confirm purchase” field.

4. Newsletter – the use of the Newsletter takes place after providing an e-mail address to which subsequent editions of the Newsletter are to be sent in the “Newsletter” tab on the website of the Online Store and clicking the “Subscribe” field.

5. Technical requirements necessary for cooperation with the ICT system used by the Service Provider: (1) computer, laptop, smartphone or other multimedia device with access to the Internet; (2) access to e‑mail; (3) up‑to‑date web browser; (4) enabling cookies in the web browser.

6. Complaint procedure regarding the Electronic Services: the Service User may submit complaints related to the provision of Electronic Services by the Service Provider via e-mail to: sklep@crosso.pl. The Service Provider shall respond to the complaint with no undue delay, no later than within 14 calendar days.

1. A Sales Contract is concluded by and between the Customer and the Seller upon submitting an Order by the Customer using the Order Form at the Online Store.

2. The price of the Product shown on the website of the Online Store is in Polish zloty or in another currency chosen by the Customer from the list of available currencies and includes taxes.

3. Procedure for conclusion of the Sales Contract at the Online Store by means of the Order Form:

a) A Sales Contract between the Customer and the Seller is concluded upon the placing of an order by the Customer at the Online Store.

b) After placing an Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution via e-mail.

c) The content of the concluded Sales Contract is recorded, secured and made available to the Customer.

d) The Sales Contract will be documented by a VAT invoice which will be delivered to the Customer by e‑mail.

1. The Seller provides the Customer with the following methods of payment arising out of the Sales Contract:

a) Payment by cash or credit card on delivery to an employee of the shipping company at the time of collection of the consignment.

b) Payment in cash or by card upon personal collection.

c) Payment by bank transfer to the Seller’s bank account.

d) Electronic and credit card payments via Montonio and PayPal (for selected transactions).

Electronic payments and credit card payments using: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro are processed by Montonio Finance UAB and PayPal (Europe).

2. Payment date:

a) If the Customer chooses to pay by bank transfer: within 7 calendar days.

b) If the Customer chooses to pay via electronic channels: immediate payment.

c) Cash on delivery: payment upon receipt.

1. Delivery of the Product is available within the territory of the Republic of Poland and to the countries listed in the Order Form.

2. Delivery of the Product to the Customer is payable, unless the Sales Contract provides otherwise.

3. Personal collection of the Product by the Customer is free of charge.

4. The Seller provides the Customer with the following methods of delivery or collection of the Product:

a) Postal delivery, courier delivery, courier delivery with cash on arrival, delivery to a collection point.

b) Personal collection available by appointment at: ul. Siedzikówny 13, 15-130 Białystok, Poland.

5. Period of delivery of the Product to the Customer. Unless otherwise specified, preparation takes place on the next Business Day. Delivery in Poland takes one Working Day.

1. The basis and scope of the Seller’s liability towards the Customer, if the sold Product has a physical or legal defect (Warranty), are specified in generally applicable legal provisions (Civil Code). The warranty period is 24 months.

2. The Seller provides the Customer with a voluntary Extended Warranty Program extending the protection:

a) up to 5 years for products made of Cordura (Expert, Twist, KST and Zipper series)

b) up to 5 years for bicycle racks

c) up to 3 years for products made of coated fabric (Dry series).

3. The Seller is obliged to provide the Customer with a Product free from defects.

4. A complaint may be filed by the Customer electronically (via form or email) or in writing.

5. The Seller will respond to the Customer’s complaint immediately, no later than within 14 calendar days.

1. The Seller provides the Customer with a voluntary Extended Warranty Program covering protection for the period of:

a) 3 years for products made of Cordura

b) 3 years for bicycle racks

c) 1 year for products made of double-sided coated fabric

2. Under the Extended Warranty Program, the Seller undertakes to remove material and manufacturing defects revealed during the period of protection.

3. In order to use the Extended Warranty Program, you must register the purchased product using the form at warranty page.

4. The Program is available for products purchased directly from Seller, official points of sale, or Manufaktura Książek sp. z o.o.

5. Registration requires attaching proof of purchase (if bought from partners).

6. Condition for joining is accepting T&C and consent to data processing.

7. Complaints under this program must be submitted via the warranty claim form.

1. Detailed information on out-of-court procedures is available at the UOKiK website.

2. Contact point at UOKiK: kontakt.adr@uokik.gov.pl.

3. The Consumer may use Permanent Consumer Arbitration Court or Regional Inspector of Trade Inspection.

4. ODR platform is available at http://ec.europa.eu/consumers/odr.

1. A consumer who has entered into a contract remotely may withdraw from it within 30 calendar days without giving any reason.

2. A sample withdrawal form is available.

3. The withdrawal period shall begin on the date of receipt of the ordered Item(s).

4. The Seller is obliged to return payments immediately, no later than within 14 calendar days of receipt of the statement.

5. The consumer is obliged to return the Product to the Seller immediately, no later than within 14 calendar days.

6. The consumer shall be liable for any diminution in the value of the Product.

7. The consumer is responsible for the direct costs of returning the Product.

1. The Online Store does not offer wholesale.

2. An entrepreneur entering into a contract directly related to their business shall be bound by the provisions of these Terms and Conditions as a consumer. The Seller and the Customer who is an entrepreneur, regardless of the nature of their business, are bound by the provisions of the Sales Contract as defined in these Terms and Conditions.

1. Contracts concluded through the Online Store are concluded in Polish or in other available language versions.

2. Changes to these Terms and Conditions. The Service Provider reserves the right to make changes to these Terms and Conditions.

a) In the case of conclusion of continuous contracts on the basis of these Terms and Conditions (e.g., provision of Electronic Services – Account), the amended Terms and Conditions bind the Service User, if the requirements specified in Articles 384 and 384[1] of the Civil Code were met.

b) In the case of conclusion of contracts other than continuous contracts on the basis of these Terms and Conditions (e.g., Sales Contract), the amendments to the Terms and Conditions shall not in any way affect the rights acquired by Service Users / Customers prior to the date of entry into force.

3. In matters not regulated herein, the generally applicable provisions of Polish law shall apply.