How to file a warranty claim?
If your product is eligible for a warranty (24 months from the date of purchase) or an extended guarantee (depending on the type of gear – details here):
1. Fill out the electronic form on this page and add a note with your name and order number to the package with the returned goods, so that we know who sent us the product.
2. Please clean the equipment you are sending to us so that neither our hands nor the machines get dirty when touching it.
3. Send the goods to the following address: Crosso, Siedzikowny Street 13, 15-130 Bialystok, Poland or use the free shipping option via szybkiezwroty.pl if you live in Poland.
4. After receiving the shipment with the complained product, we will review it and contact you with a proposal to solve the problem.
If you are not sure whether your product is eligible for a warranty or have additional questions – call us, WhatsApp us or write to us.
+48 501 403 192
sklep@crosso.pl