Customer Help
Our happiness team is always here to assist.
We back our gear with unwavering support. At Crosso, we believe that high-performance equipment deserves high-performance service. Whether you have questions about global shipping, customs, or our no-questions-asked 30-day return policy, you’ll find the answers here. If you need a human touch, our happiness team is ready to assist – because your focus should be on the trail, not on the paperwork.
Common purchase queries answered
Orders and Shipping
Depending on the country to which we are to send your parcel – details of delivery times can be found here.
You don’t need to create an account to place an order in our on-line. You can do so when placing your first order by simply selecting the “Create an account” option, but this is not necessary even if you want to return the goods.
Once you’ve placed your order, you can no longer change your delivery address yourself. We process orders very quickly and automatically, so if you notice an error, please contact our Customer Service Center immediately.
To track the status of your order, find the order number in the email you received from us confirming receipt of your order. Then, visit this page and enter your email address and the above-mentioned order number in the tracking form.
We never see or process your bank card data – everything is handled by fully secure and trusted transaction gateways belonging to institutions with which we have signed financial services agreements. You don’t have to worry about a thing – all your data is safe.
No, we do not charge sales tax. Since we are based in Poland (EU), this transaction is considered an export of services and is not subject to US sales tax.
If you mean VAT (Value Added Tax), we do not charge it if you provide a valid EU VAT number (Reverse Charge mechanism applies). Otherwise, we might need to add % of VAT depending on location you are ordering within EU.
Please note that international shipments (outside of EU) may be subject to customs duties and import taxes once they reach your country. As is standard practice, the buyer is responsible for any such fees imposed by local Customs. However, we will ensure all shipping documents are filled out correctly to facilitate the process.
Yes, we ship to all countries.
Yes, your order will be packed in one parcel, unless you order 10 bike racks from us, in which case we may send multiple parcels.
If you need to swap an item
Returns and Exchanges
Our returns policy is 30 days, no questions asked. Details here.
In such a situation, please contact us.
In such a situation, please contact us.
Please follow what is described on this page.
Please contact us. or even faster you can Whatsapp us!. Working hour are: 8AM to 3PM CET.
Once you’ve placed your order, you can no longer change your delivery address yourself. We process orders very quickly and automatically, so if you notice an error, please contact our Customer Service Center immediately.
In such a situation, please contact us.
No, but you can sign up for a waiting list for this product. When you see an unavailable product, click “NOTIFY ABOUT AVAILABILITY” and enter your email address in the form. As soon as this product becomes available in our warehouse, we’ll send you a one-time email letting you know.
However, you can pre-order all products from the Tailor-made category.